Senior Key Account Manager (SaaS)

TL;DR

Senior Key Account Manager (SaaS): Owning and growing a portfolio of 100+ mid-market and enterprise clients across tech, fintech, retail, healthcare, and professional services with an accent on upsell, win-back, and expansion opportunities. Focus on leading complex sales cycles, multi-stakeholder negotiations, and securing renewals while reducing churn.

Location: Paris, France (hybrid, remote work allowed)

Salary: €63K to 75K

Company

HR tech platform connecting scale-ups, SaaS companies, and enterprises with talent through innovative hiring solutions.

What you will do

• Manage and grow a portfolio of 100+ existing clients, driving ARR and NRR through upsell, win-back, and expansion.
• Identify and close upsell/cross-sell opportunities and expand accounts into new subsidiaries or scopes.
• Secure renewals, mitigate churn risks, and lead recovery plans.
• Handle complex sales cycles, negotiations with senior stakeholders, and challenging commercial conversations.
• Partner with Customer Success Managers and internal teams to maximize client value and business impact.
• Maintain pipeline management, forecasting, CRM hygiene, and contribute to team processes.

Requirements

• 5-8 years total experience, including 3+ years as Account Manager or Key Account Manager (Account Executive background a plus).
• Experience with mid-market or larger accounts, ideally in SaaS.
• Proven skills in portfolio growth via upsell, expansion, retention, complex sales cycles, and negotiations.
• Track record of high performance, entrepreneurial mindset, adaptability, and team spirit.
• Comfortable with senior stakeholders, multi-layered strategies, and difficult client conversations.

Nice to have

• HR expertise on hiring trends and talent market challenges.

Culture & Benefits

• 75% fixed salary + 25% variable based on performance and seniority.
• Permanent contract with hybrid flexibility (remote allowed).
• Fast-paced, entrepreneurial environment with focus on feedback and continuous improvement.

Hiring process

• Online interview with Talent Acquisition.
• Interview and live case with Senior Manager KAM.
• Interview with VP Account Management.
• Final interview with stakeholder (about 2 weeks total).