Senior Customer Success Manager

TL;DR

Senior Customer Success Manager (Fintech/SaaS): Manage customer success across EMEA markets for treasury and payments solutions with an accent on value realization, retention, and expansion. Focus on building C-level relationships, developing success plans, and driving adoption in diverse cultural contexts.

Location: Hybrid in La Défense, France (2 days per week in office). Geographic coverage across UKI, DACH, and other EMEA markets. Flexibility for EMEA time zones and 20-30% travel required.

Salary: €74,320 - €93,940 annual base + variable compensation and incentives.

Company

Global fintech leader providing cloud-based treasury, payments, risk management, and working capital solutions to 3,000+ customers worldwide.

What you will do

• Engage customers across EMEA to drive value realization, adoption, and business outcomes throughout the customer lifecycle.
• Manage a diverse portfolio of strategic accounts, including global businesses with high complexity.
• Facilitate executive meetings, establish success metrics, and track goals using data and tools.
• Forecast risks, develop account strategies, and identify expansion opportunities.
• Build and maintain deep relationships, support advisory councils, and collaborate cross-functionally.
• Adapt to regional practices, prioritize across time zones, and ensure cultural sensitivity.

Requirements

• 5+ years in Customer Success, Account Management, or Sales.
• Strong SaaS knowledge, business/financial acumen; treasury expertise a plus.
• Track record in client adoption, retention, growth; expert relationship-building and communication.
• Advanced problem-solving, negotiation; experience with executive meetings preferred.
• Fluent English (professional working proficiency); German or French highly preferred.
• Ability to work hybrid in La Défense office 2x/week and travel 20-30% across EMEA.

Culture & Benefits

• Values: Think big, innovate, customer-first, integrity, teamwork, excellence with fun.
• Comprehensive health, welfare, and wellbeing benefits.
• Pay transparency, performance-based progression, variable comp, long-term incentives.
• Equal opportunity employer with accommodations for accessibility.