Customer Retention and Telesales Specialist

TL;DR

Customer Retention and Telesales Specialist: Develop and maintain excellent relations with new and existing customers to increase retention and satisfaction with an accent on identifying and selling the correct hosting product. Focus on achieving and exceeding sales targets, documenting customer cancellation outcomes, and maintaining a deep knowledge of the product portfolio.

Location: Cebu, Philippines (onsite)

Company

hirify.global is the leading European digitalization partner for small and medium-sized businesses, offering a comprehensive portfolio of cloud infrastructure, web presence, and productivity services.

What you will do

• Respond to incoming requests via telephone, email, and live chat to inform and sell hosting products.
• Maintain excellent knowledge of hirify.global's product and service portfolio.
• Identify opportunities to achieve customer retention for incoming cancellation requests.
• Consistently achieve and exceed sales and retention targets.
• Direct customers to online knowledge base to improve self-service capabilities.
• Document customer cancellation outcomes to enhance understanding of churn reasons.

Requirements

• Proven track record of selling on the telephone, including revenue generation and exceeding sales targets.
• Sales and/or Customer Service experience in a similar role.
• Excellent verbal and written communication skills and telephone manner.
• Self-motivated.
• Must be located onsite in Cebu, Philippines.

Nice to have

• Technically minded with strong problem solving and analytical skills.
• Good knowledge of the Internet, email, FTP, and the world wide web.
• Understanding of Hosting and DNS.

Culture & Benefits

• Work within open structures, a friendly culture, and flat hierarchies with a strong team spirit.
• Opportunity to grow within a constantly expanding company.
• Environment that firmly believes work and fun are compatible.
• Company values diversity and welcomes all applications, regardless of background.