AI Sales Excellence Manager (AI)

TL;DR

AI Sales Excellence Manager (AI): Manages and optimizes international sales performance KPIs using modern AI tools to enhance processes and efficiency, with an accent on conversational AI agents and omnichannel campaigns. Focus on designing, training, and performance tuning of AI agents and automating commission processes through data analysis and insights.

Location: Karlsruhe, Germany (Hybrid working model)

Company

hirify.global is a leading European digitalization partner for small and medium-sized businesses, providing cloud infrastructure, services, and hosting across 18 markets.

What you will do

• Manage and optimize international performance KPIs for agent channels using modern AI tools.
• Take end-to-end responsibility for the design, training, and performance tuning of conversational AI agents (chatbots, voice bots).
• Design and orchestrate AI-driven omnichannel, cross-selling, and upselling campaigns for the hirify.global customer base.
• Contribute to automating commission processes using AI-supported plausibility checks or rule-based models.
• Analyze sales, campaign, and agent performance data to identify patterns, forecasts, and opportunities.
• Act as a central interface between Customer Care, Product Management, Data/AI, and Customer Intelligence teams.

Requirements

• Experience in sales, telesales, or performance management, ideally within an IT context.
• Strong knowledge of modern AI tools in sales and campaign environments (e.g., GenAI, automation workflows, AI-based CRM functions).
• Experience managing or optimizing sales channels, campaigns, and sales KPIs.
• Strong numerical understanding, analytical thinking, and proficiency with data tools (e.g., BI tools, Looker, Excel).
• Excellent communication skills in German and English.
• Willingness to travel approximately 2-3 times a year for 3-4 days.

Culture & Benefits

• Hybrid working model and flexible working hours through trust-based working hours.
• Subsidized canteen and various free drinks at some locations.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.