Customer Account Manager (API Management)

TL;DR

Customer Account Manager (API Management): Owning and growing relationships with key existing customers across EMEA with an accent on driving long-term success and digital strategy alignment. Focus on collaborating cross-functionally to ensure maximum value realization and identify opportunities for partnership expansion.

Location: This role focuses on existing customers in EMEA, requiring the ability to effectively collaborate within EMEA time zones. hirify.global offers a hybrid culture with options to work from one of their hubs.

Company

hirify.global is a global leader in API management, powering digital transformation for top enterprises worldwide with its revolutionary platform for API and event stream ecosystems.

What you will do

• Own and grow relationships with a portfolio of key existing customers across EMEA.
• Manage the overall renewal process and ensure high customer satisfaction, retention, and expansion.
• Act as a strategic advisor, aligning hirify.global’s platform to customers’ long-term digital strategies.
• Lead regular customer reviews, roadmap alignment, and value realization discussions.
• Work cross-functionally with Product, Engineering, and Support to resolve issues and deliver strategic outcomes.
• Maintain a deep understanding of hirify.global’s platform and mitigate risks to customer adoption or renewal.

Requirements

• 3+ years of experience in a Strategic Account Management role.
• Proven track record of managing enterprise relationships with a strategic lens.
• Professionally bi-lingual in French and English.
• Excellent communication and interpersonal skills, able to influence stakeholders at all levels.
• Comfortable navigating technical conversations with a business-value focus.
• Highly organised, proactive, and driven by outcomes.

Nice to have

• Strong understanding of API management, developer ecosystems, or related technologies.

Culture & Benefits

• Excellent medical coverage and pension or 401k program options for all locations.
• Stock option plan for employees.
• 25 days holiday/vacation plus national holidays, and 3 mental health days annually.
• Birthday off and professional development allowance for career growth.
• Hybrid culture with office options in hubs.
• Opportunity to work with talented people in a fast-growing, global company.
• Meaningful, progressive, and fun company culture.