Account Manager

TL;DR

Account Manager: Managing a portfolio of non-profit organizations, building strong client relationships, and driving revenue growth through renewals and upsells with an accent on understanding customer challenges and executing account growth strategies. Focus on providing actionable feedback for product improvement and contributing to the team's practices.

Location: Hybrid work in Port Louis, Mauritius.

Company

hirify.global is a Tech for Good company helping nonprofits change the world by providing nonprofit management software.

What you will do

• Manage a portfolio of approximately 100 medium-sized non-profit organizations, serving as the primary point of contact and building trusted partnerships.
• Drive revenue growth by ensuring contract renewals and identifying and executing upsell opportunities.
• Develop and implement account growth strategies for each customer, managing your pipeline and reporting on progress.
• Provide actionable feedback on product, messaging, and internal processes based on field experience.
• Contribute to improving the Account Management team's practices and playbooks.

Requirements

• 5+ years of experience, with at least 1-2-3 years in sales or account management.
• Client-centric mindset with active listening skills and the ability to identify pain points and propose tailored solutions.
• Skilled in objection management, handling difficult conversations, and negotiating compromises.
• Proven ability to manage renewals, upsells, cross-sells, and contract negotiations.
• Bilingual French - English (mandatory).

Culture & Benefits

• Hybrid work organization with up to 4 days a week remote and an adjustable work schedule.
• 3 additional local leaves (reaching 25 per year).
• Paid volunteering time (half a day per month during working hours, cumulable for 2 months).
• 50% of your Health Insurance covered.
• Dynamic and friendly work environment with regular team-building activities.
• Inclusive and diverse company with a commitment to improving environmental impact.

Hiring process

• 1st meeting with Etienne - Account Management team leader, to check the fit between what you are looking for and what we are offering.
• Use case.
• Meeting with Armand - Head of Sales.
• Meet the team in Port Louis office.
• Final Meeting with Marine - HR.