Key Account Manager

TL;DR

Key Account Manager (Sales): Manage and grow a portfolio of strategic accounts in the health insurance sector with an accent on customer relationship management, contract negotiation, and cross-selling. Focus on building strong stakeholder relationships, analyzing consumption data, and driving adoption of health partner services.

Location: Must be based in or willing to relocate to Paris, Bordeaux, Marseille, Lyon, Annecy, Nantes, or Biarritz, France

Company

hirify.global is a vertically integrated health partner uniting insurance and smart healthcare delivery, serving over a million members across France, Spain, Belgium, and Canada.

What you will do

• Manage a portfolio of strategic and flagship accounts.
• Build and maintain strong customer relationships with key stakeholders using a customer-centric approach.
• Identify dissatisfaction signals and implement solutions proactively.
• Ensure successful onboarding and promote adoption of hirify.global's health partner services.
• Analyze and present consumption reports through business reviews.
• Lead cross-selling, upselling, and contract renegotiations to maximize value and profitability.
• Act as the voice of customers in product and service evolution discussions.

Requirements

• Must be based in or willing to relocate to Paris, Bordeaux, Marseille, Lyon, Annecy, Nantes, or Biarritz, France.
• At least 6 years of experience in customer-facing roles with frequent C-Level interactions.
• Fluent in both French and English.
• Experience working with companies of more than 300 employees.
• Strong negotiation, empathy, and stakeholder lobbying skills.
• Analytical mindset with problem-solving abilities and active listening skills.

Nice to have

• Previous experience in insurance or benefits-related industries.

Culture & Benefits

• Generous equity packages complementing base salary.
• Flexible office locations in Paris HQ and co-working hubs in other French cities.
• Top-tier equipment including MacBook Pro and noise-canceling headphones.
• Flexible vacation policy and working hours.
• Comprehensive healthcare insurance covering employees and families.
• Country-specific commuter benefits.
• Learning and training opportunities with budget for conferences and books.
• Personal growth through dedicated coaching from day one.
• Extended parental leave for all new parents.