Strategic Account Manager, Customer Success

Strategic Account Manager, Customer Success
Показать контакты

Supermetrics is on a mission to help marketers turn data into impact. As we continue scaling globally, we are looking for a Strategic Account Manager to own and elevate our relationships within media agency holding companies.

Based in either our Dublin or Helsinki hub, you will hold the keys to a select portfolio of multi-region enterprise agency accounts. This is not a standard account management role; you will operate as a trusted advisor, leveraging deep domain knowledge to orchestrate long-term expansion and value realization across diverse agency business units and geographies.

This is an impact-driven position for a strategic thinker who thrives on complexity. You will ensure the growth and development of enterprise accounts by not just managing what exists, but by designing long-term plans, assessing risk, and facilitating product adoption across multiple markets. You will act as the internal orchestrator, aligning cross-functional teams to ensure strategic delivery while using executive customer feedback to directly shape our product roadmaps and GTM priorities.



IN THIS ROLE, YOU WILL…
* Own and execute the global strategy for a select portfolio of multi-market enterprise agency accounts.


* Facilitate commercial success and revenue growth through proactive contract renewals and generating new business leads within existing parent organizations or across business units.


* Establish trusted, multi-threaded advisor relationships with decision-makers and senior stakeholders to align strategic business goals, fuel product development, and unlock competitive insights.


* Partner closely with Sales and the Strategic Agency Partner Director to identify C-level stakeholders and fuel top-down global expansion strategies through rigorous account mapping.


* Orchestrate long-term value realization across diverse subsidiaries and markets, facilitating seamless regional product rollout and adoption frameworks in collaboration with Product teams.


* Act as the primary internal hub, aligning cross-functional teams to execute commercial growth plans for your accounts, while feeding themes and insights back into our global strategy.


* Leverage executive customer feedback to directly influence internal product roadmaps and GTM priorities.





THIS POSITION IS FOR YOU IF YOU HAVE…
* 3+ years of Media Agency experience in a client-facing role.


* Deep understanding of the MarTech/AdTech landscape and the media agency holding company ecosystem.


* Experience in B2B SaaS Account Management or Customer Success managing large, complex enterprise or global client accounts


* Experience working cross-functionally to deliver client value.


* Demonstrated ability to secure commercial success, including navigating complex contract negotiations and growth strategies.


* Ability to project a professional demeanor in client-facing situations and high-level communication skills, capable of building trust with senior leaders across the network.


* A strategic mindset with the ability to seamlessly transition between high-level long-term planning and tactical execution of regional rollouts.


* A builder’s mindset. You thrive in high-growth environments that require structure, process, and creative problem-solving, and you are motivated to help define the future of the Strategic Accounts function.





WHY JOIN US…
* Join Supermetrics at a pivotal inflection point as we elevate our strategic enterprise motion.


* Manage a vital portfolio that strategically advances our most critical customers' needs and ensures revenue continuity.


* Work with a global leadership team that values self-management, strategic thinking, and measurable impact.






Benefits we offer…