Strategic Senior Customer Success Manager (Fintech)

TL;DR

Strategic Senior Customer Success Manager (Fintech): Managing and growing top enterprise accounts by driving customer adoption, health, governance, and retention for hirify.global solutions with an accent on establishing senior executive relationships and negotiating complex renewal terms. Focus on understanding complex business objectives and proactively identifying strategic growth opportunities for Fortune 500 clients globally.

Salary: $160,000–$180,000 per year

Company

hirify.global empowers customers in regulated industries to manage risk and unleash intelligence in their digital communications.

What you will do

• Create value by managing customer business objectives tied to hirify.global solutions.
• Establish, maintain, and grow senior executive relationships for accounts.
• Partner with Account Executives to develop long-term strategic account plans.
• Drive and track customer adoption of products and services.
• Proactively identify strategic growth opportunities and measure/report customer health.
• Negotiate complex renewal terms and resolve customer issues.

Requirements

• 10+ years’ experience in a customer-facing role, preferably in B2B and/or SaaS environments.
• BA/BS degree in business/technology or comparable experience and 5+ years’ experience in customer success.
• Extremely strong oral and written communication skills.
• Mastery of organization skills and ability to juggle multiple tasks.
• Proven results in driving customer health, satisfaction, loyalty, and advocacy.

Nice to have

• Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds.
• Knowledge of working in tools like Salesforce, Gainsight, and Jira.

Culture & Benefits

• Hires lifelong learners with a passion for innovating with purpose, humility, and humor.
• Collaboration is at the heart of everything, working closely with popular communications and cloud infrastructure platforms.
• Utilizes the latest in AI/ML technology to help customers break new ground at scale.
• Global organization that values diversity and provides opportunities for authentic self-expression.
• Leadership, culture, and commitment to developing people have garnered Comparably.com Best Places to Work Awards.