Lead AI Agent Architect (AI)

TL;DR

Lead AI Agent Architect (AI): Guiding end-to-end deployment of hirify.global's AI solutions, transforming customer service using LLMs, NLU, and conversational design. Focus on crafting effective AI workflows, ensuring quality and performance, and maximizing client value through strategic advice and system integration.

Location: New York Office; hybrid work environment requiring office attendance on certain days in NYC.

Salary: $150,000–$200,000 USD OTE + Equity.

Company

hirify.global is a fast-growing startup developing a voice-first Generative AI platform for contact centers, automating customer service with natural-sounding conversations.

What you will do

• Guide customers and partners through AI Agent implementations, providing strategic advice.
• Drive analysis of customer requirements and tailor precise LLM prompts for desired AI agent behavior.
• Simplify complex workflows into digestible components for effective LLM handling.
• Ensure seamless system integration (e.g., API calls) within AI agents.
• Document best practices and share expertise with stakeholders.
• Mentor and support team colleagues.

Requirements

• Proficiency in applying advanced prompt engineering techniques.
• Ability to analyze customer requirements and craft LLM prompts.
• 3+ years of experience in conversation design and AI agent development.
• Strong project and stakeholder management skills.
• Understanding of data structures and information transmission across systems.
• Experience in planning and executing rigorous testing procedures for AI Agents.
• Exceptional attention to detail and logical thinking for conversational flows.
• Significant experience dealing with Enterprise customers.

Culture & Benefits

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup.
• Competitive compensation and equity package.
• Flexible working hours, unlimited PTO, and travel opportunities.
• Access to a training and development budget for continuous professional growth.
• Health insurance, ClassPass membership, Nilo Health, and weekly sponsored office lunches.
• Regular team events, game nights, and other social activities.

Hiring process

• Recruiter video call.
• Meet your manager.
• Challenge Task & Expert interview.
• Founder Interview.