Customer Success Manager

TL;DR

Customer Success Manager: Developing and maintaining strong, long-term customer relationships for hirify.global's open source solutions with an accent on customer adoption, satisfaction, and retention. Focus on preparing and executing Customer Success Plans, guiding customers to maximize value, and driving renewals and upsell opportunities.

Location: Must be based in Singapore

Company

hirify.global is a global leader in innovative, reliable, and secure enterprise open source solutions trusted by over 60% of the Fortune 500.

What you will do

• Develop and maintain long-term strong customer relationships, acting as a trusted advisor.
• Prepare and execute Customer Success Plans based on a structured programmatic approach.
• Guide customers to discover and maximize the full value of hirify.global’s Open Source Infrastructure solutions.
• Collaborate with cross-functional groups (Account Executive, consulting, support, training) to ensure customer satisfaction and growth.
• Take full responsibility for securing subscription renewals, increasing renewal rates, driving upsell, and reducing churn.
• Establish management-level relationships and communicate regularly with customers about adoption trends and sentiment.

Requirements

• 5+ years’ experience in a client-facing role.
• Significant experience collaborating with senior IT and business leaders.
• Direct customer advocacy and engagement experiences in post-sales functions.
• Strong presentation, communication, and cross-functional collaboration skills.
• Bachelor’s Degree in a related field or equivalent combination of education, training, and experience.
• Knowledge of IT technology and an understanding of Open Source market and solutions.

Culture & Benefits

• Empowerment to be bold and drive your career.
• Work in a dynamic, rapidly evolving environment that requires agility and entrepreneurship.
• Join a global community of unique individuals with diverse backgrounds, talents, and skills.
• Work in a truly open community where everyone is welcome, has a voice, and is encouraged to reach their full potential.