Customer Success Manager (PropTech)

TL;DR

Customer Success Manager (PropTech): Driving the adoption and long-term value of PropTech products for enterprise estate agencies with an accent on strategic partnerships and client success. Focus on proactive problem-solving, product feature collaboration, and ensuring clients maximize software utilization.

Location: Hybrid in Manchester, UK (up to 3 days WFH). Candidates must be eligible to live and work in the UK.

Salary: £27,000–£33,000 (OTE up to £40,000) plus commission.

Company

hirify.global is an award-winning UK-based PropTech company founded in 2015, developing products like Street.co.uk and Spectre to improve the property industry.

What you will do

• Immerse yourself in the company and build knowledge of our evolving product.
• Ensure feedback flows from Customer Success to relevant business and product teams.
• Support clients from onboarding new clients to proactively ensuring existing clients are getting the most out of the software.
• Collaborate with sales and technology team members to design and implement new product features.
• Implement creative solutions to proactively resolve potential issues for customers.
• Provide exceptional technical support via phone and email to clients.
• Upsell additional products to existing clients.

Requirements

• Background in Customer Success.
• Passionate about providing an excellent customer experience.
• Fluency in written and spoken English.
• Dependable, motivated, self-starter, with the ability to work independently.
• Highly organised with exceptional attention to detail.
• Candidates must be eligible to live and work in the UK.

Culture & Benefits

• Hybrid-working (up to 3 days WFH).
• £1000 towards a holiday after your first year.
• £500 yearly Learning & Development budget.
• Your birthday on us (paid day off).
• 2 paid days for volunteering.
• Enhanced maternity, paternity & adoption pay.
• Mental health & well-being support via Health Assured.
• Flexible working hours.
• Public transport season ticket loans.
• Paid menopause leave.
• Holiday buying scheme.
• Electric car salary sacrifice scheme.
• Climate-positive company.
• Company and team off-sites, events and happy hours.
• Comfortable, relaxed office space with office dogs welcome.
• Fully stocked fridge and beers (or an alternative) every Friday afternoon.

Hiring process

• Introductory call with Talent team.
• Hiring Manager Interview.
• Final interview and presentation.