Customer Success Manager

TL;DR

Customer Success Manager (SaaS/Data): Managing client relationships and driving product adoption for NIQ Brandbank and Etilize solutions with an accent on retention, upselling, and customer satisfaction. Focus on building strong partnerships, analyzing usage data, and collaborating cross-functionally to ensure clients maximize the value of the company's offerings.

Location: Must be based in or able to commute to Norwich, United Kingdom

Salary: £26,000–£32,000 per year

Company

NIQ is the world’s leading consumer intelligence company, providing comprehensive insights into consumer buying behavior through advanced analytics and state-of-the-art platforms.

What you will do

• Build and maintain strong, long-term relationships with Tier 1 and Tier 2 customers.
• Conduct regular check-ins and business reviews to ensure desired customer outcomes.
• Identify and pursue opportunities for upselling and cross-selling within the existing client base.
• Collaborate with Commercial, Sales Enablement, and Operations teams to ensure seamless service delivery.
• Prepare and present detailed reports on service adoption and usage metrics.
• Act as a customer advocate to drive product development and service improvements.

Requirements

• Minimum 3+ years of experience in client-facing roles.
• Strong background in B2B relationship management.
• Proven ability to work cross-functionally and drive business goals.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and capacity to meet deadlines.
• Must be eligible to work in the United Kingdom.

Culture & Benefits

• Flexible working environment.
• Access to LinkedIn Learning for professional development.
• Employee Assistance Program (EAP).
• Volunteer time off.
• Commitment to diversity, equity, and inclusion.