Strategic Partners Technical Manager

TL;DR

Strategic Partners Technical Manager: Responsible for managing technical issues and ensuring device support for hirify.global's key OEM partners, acting as a liaison between internal teams and partners. Focus on resolving complex technical issues related to manufacturer devices or OS platforms and ensuring timely OEM certifications for new devices.

Location: Hybrid in Mississauga, Canada

Company

hirify.global is committed to delivering best-in-class mobile and IoT device management solutions.

What you will do

• Oversee and resolve high-visibility/escalated technical support issues related to partner devices.
• Act as a liaison between Support, Development, QA, and Strategic Partner Relationship Managers.
• Manage OEM certifications, ensuring new devices are certified promptly.
• Interface with OEM technical teams to resolve customer and device-specific issues.
• Understand Partner Roadmaps and APIs for same-day support of new devices.
• Define new processes to optimize collaboration with OEMs.

Requirements

• Background in Sales Engineer or Level 2 Tech Support role (minimum one year).
• Minimum 3 years of EMM industry experience.
• Strong communication skills, both verbal and written, and experience with diverse stakeholders.
• High knowledge of MobiControl.
• Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field.

Culture & Benefits

• Emphasis on personal growth, continuous innovation, and a fun work environment.
• Opportunity to work with leading-edge technologies and take on complex projects.
• Highly collaborative and agile team environment.
• Work alongside hirify.global’s partners, including leading tech giants.