Account Manager – Inside Sales (On-Site)

TL;DR

Account Manager (Inside Sales): Driving customer retention, reorder revenue, and account expansion for existing GoldStar customers through proactive phone-based engagement. Focus on managing reorder cycles, identifying upsell opportunities, achieving sales KPIs, and collaborating with internal teams to resolve issues.

On-site in Mitikah

Company

Global leader in data and software services transforming the vehicle lifecycle into a connected digital experience, processing over 300 million transactions for 235,000+ customers in 90+ countries.

What you will do

• Manage a portfolio of existing GoldStar customers as primary point of contact.
• Build long-term relationships to drive retention, loyalty, and reorder revenue.
• Proactively handle reorder cycles and identify upsell/cross-sell opportunities.
• Execute outbound outreach via phone, email, and SMS.
• Achieve monthly sales, retention, and activity KPIs while prioritizing high-revenue accounts.
• Track activities in CRM and collaborate with teams to improve customer outcomes.

Requirements

• Bilingual fluency in English and Spanish (required)
• 6 months to 1+ year of inside sales experience in phone-based or contact-center environment
• Strong phone etiquette, professional communication, sales cycles, and objection handling
• Experience managing multiple accounts and priorities
• CRM proficiency (Salesforce preferred)
• Ability to work on-site in structured inside sales environment

Nice to have

• Experience in automotive, technology, SaaS, or subscription-based industries
• Exposure to retention or reorder-driven sales models
• Familiarity with contact center terminology and workflows
• Additional language proficiency

Culture & Benefits

• On-site position in fast-paced, KPI-driven inside sales environment
• High collaboration with internal teams
• Driven by innovation, collaboration, and customer value focus