Vice President, Professional Services (SaaS Telecom)

TL;DR

Vice President, Professional Services (SaaS Telecom): Building and scaling a high-impact, product-aligned Professional Services organization with an accent on repeatable implementations, strong gross margins, and predictable delivery. Focus on driving customer time-to-value, expansion revenue, and long-term customer retention while integrating with Product, Sales, and Customer Success.

Location: Remote. Must be based in the United States or Canada. E-verify program participation for all US employees.

Salary: $222,700–$247,400 USD for US residents OR $221,900–$246,500 CAD for Canadian residents.

Company

hirify.global is a SaaS business focused on modernizing how communication service providers (CSPs) do business, backed by Tucows, one of the world’s largest Internet services companies.

What you will do

• Define and execute a Professional Services strategy aligned with a SaaS business model.
• Oversee end-to-end delivery of implementations, integrations, migrations, and upgrades.
• Manage the Professional Services P&L, focusing on gross margin, utilization, and cost control.
• Drive customer satisfaction, retention, and identify expansion opportunities.
• Lead and scale a team of implementation consultants, solution architects, and software engineers.
• Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success to improve delivery and platform usability.

Requirements

• 10–15+ years of leadership experience in Professional Services or Consulting within SaaS telecom.
• Proven experience scaling Professional Services in a subscription-based business.
• Strong understanding of telecom SaaS platforms (OSS/BSS, CPaaS, billing, provisioning, network automation).
• Demonstrated ownership of a services P&L with strong margin performance.
• Experience balancing standardization with customer-specific needs in enterprise SaaS deployments.
• Executive-level customer presence for enterprise and carrier-grade customers.

Nice to have

• Experience in high-growth SaaS environments.
• Background in systems integration or platform implementations.
• Experience building partner-led delivery models.
• MBA or equivalent advanced degree.

Culture & Benefits

• People-first philosophy with respect, trust, and flexibility.
• Remote-first roles allowing work from anywhere with Internet access.
• Commitment to protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.
• Dedicated to inclusion across diverse backgrounds.
• Provision of reasonable accommodation for individuals with disabilities.