Post SalesAgent Strategy (AI)

TL;DR

Post SalesAgent Strategy (AI): Leading the full customer lifecycle and a multi-disciplinary organization of strategists and engineers to drive enterprise-wide adoption of voice agents with an accent on Net Revenue Retention (NRR) and scalable customer engagement. Focus on operationalizing data-driven growth engines, translating field insights into product roadmaps, and ensuring seamless transition from pre-sale to long-term expansion.

Location: Hybrid in San Francisco, USA

Salary: $280k – $300k + Equity & Commission

Company

A highly configurable platform for deploying voice agents, scaling rapidly with over 600k developers.

What you will do

• Lead a multi-disciplinary organization consisting of Agent Strategists, Agent Engineers, and Customer Support.
• Own the full customer lifecycle from initial engagement through long-term expansion.
• Operationalize a data-driven Net Revenue Retention (NRR) engine to drive 10x customer value.
• Translate field insights from enterprise accounts into product roadmap inputs.
• Execute unified engagement strategies across inbound and outbound motions.
• Identify at-risk accounts and implement effective retention strategies.

Requirements

• 10+ years of experience across GTM, Solutions, or Customer Success in technical environments.
• Proven track record of managing and scaling multi-disciplinary technical teams.
• Strong commercial instincts with a history of growing enterprise accounts.
• Deep technical fluency to engage credibly with both executives and engineers.
• Ability to build playbooks from first principles as a highly autonomous operator.
• Must be based in or able to work hybrid in San Francisco.

Culture & Benefits

• Ownership culture that empowers builders over managers.
• Competitive salary with excellent equity ownership.
• Comprehensive medical, dental, and vision health coverage.
• Flexible time off and quarterly team off-sites.
• Catered meals, transportation, gym, and a $10k annual L&D budget.