Customer Success Manager (Ad-Tech)

TL;DR

Customer Success Manager (Ad-Tech): Guiding clients through campaign setups and optimizing performance to drive long-term retention and revenue growth with an accent on strategic consultation and data analysis. Focus on identifying expansion opportunities, mitigating risks, and delivering market intelligence.

Location: On-site in Berlin, Germany

Compensation: €67,500–€82,500

Company

hirify.global is a fast-growing startup in the Ad-Tech industry, aiming to become Germany’s second bootstrapped unicorn by rewarding its community of 60 million users for engaging with advertisers’ products.

What you will do

• Serve as a trusted advisor, guiding clients through campaign setups and sharing industry insights to optimize performance.
• Lead continuous performance tracking and data analysis to meet key KPIs and ensure measurable client success.
• Identify expansion opportunities within client portfolios to increase ad spend and drive revenue.
• Proactively use data to identify potential issues and collaborate with BI, Fraud, and UA teams to solve complex problems swiftly.
• Deliver competitive analysis and industry trend reports to keep clients ahead in the digital advertising landscape.

Requirements

• Experience in account management or business development, specifically focused on building deep, long-term client relationships.
• Strong ability to use analytics tools and data-driven insights to shape strategy and troubleshoot technical integrations.
• Solid understanding of the Ad-Tech, gaming, or app industry landscapes and digital advertising best practices.
• Ability to explain complex data and technical concepts clearly and persuasively to stakeholders at all levels.
• Work full-time from the office in Berlin, Germany.

Nice to have

• Experience with digital advertising tracking tools.
• Background in high-growth startup environments.

Culture & Benefits

• Opportunity to earn virtual equity in hirify.global for all Berlin-based employees.
• Work in a high-speed, high-ownership environment with ambitious people.
• Central Berlin office with full amenities, built for collaboration.
• Benefits include transport subsidy, breakfasts and lunches, language learning, and Urban Sports Club.
• Clear path for growth and fostering talent.