Strategic Account Director (AI)

TL;DR

Strategic Account Director (AI): Partnering with high-impact enterprise accounts to drive revenue growth and retention by developing and executing strategic success plans aligned with customer objectives. Focus on on-site client engagement, understanding evolving goals, and advocating for customer needs to improve product offerings.

Location: Remote-US, Los Angeles, San Francisco, Seattle, Portland, San Diego. Comfortable engaging with regular in-person meetings, drop-ins, trainings within a two hour drive.

Salary: $250K OTE; 60/40 split between base and variable compensation

Company

hirify.global is on a mission to close the justice gap using technology and AI, empowering personal injury lawyers and victims to get the justice they deserve.

What you will do

• Drive growth and retention by prospecting, developing, and closing upsell and cross-sell opportunities and contract renewals.
• Partner with product and executive teams to develop and execute long-term success plans aligned with customer objectives and business outcomes.
• Lead a portfolio of 5-10 key accounts, ensuring they receive personalized, high-touch support and strategic guidance.
• Be present with clients at least once a week to build trust, understand evolving goals, and ensure alignment.
• Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings and align on goals.

Requirements

• 5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups.
• Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope.
• Skilled at working with every level of the business to understand their goals and deliver outcomes.
• Comfortable navigating ambiguity and taking ownership without needing constant direction.
• Excellent cross-functional communication to ensure customer feedback is woven into product and service enhancements.
• Comfortable engaging with regular in-person meetings within a two hour drive.

Culture & Benefits

• Choice of medical, dental, and vision insurance plans.
• Flexible paid time off, sick leave, short-term and long-term disability.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.