Account Executive SMB (Install Base, AI)

TL;DR

Account Executive SMB (Install Base, AI): Driving revenue growth and expansion from existing customers by selling hirify.global Cloud, AI, and Digital solutions, with an accent on understanding customer business needs, articulating value, and managing complex sales cycles. Focus on identifying cross-sell, up-sell, and expansion opportunities while ensuring continued adoption of hirify.global solutions.

Location: Paris, France

Company

hirify.global empowers organizations to improve customer and employee experiences through its AI-powered Experience Orchestration platform.

What you will do

• Grow existing customer relationships by identifying opportunities for expansion, upselling, and cross-selling hirify.global Cloud solutions.
• Develop deep relationships with key customer stakeholders, including the Champion, Economic Buyer, and Decision Makers.
• Manage complex sales cycles in a consultative manner, leveraging the MEDDPICC framework.
• Drive renewals and expansions in partnership with Customer Success.
• Act as a trusted advisor, providing strategic guidance on customer experience (CX) best practices and industry trends.
• Collaborate with partners and internal teams to drive customer engagement and growth.

Requirements

• 4+ years of experience selling CCaaS, SaaS, or Customer Engagement solutions with a proven track record in expansion sales.
• Strong background in upselling, cross-selling, and renewals within an existing install base.
• Experience managing a complex and consultative sales environment utilising MEDDPICC for opportunity management.
• Expert communication and active listening skills.
• Excellent objection handling, persuasive, and negotiating abilities.
• Fluency in both English and French is required.

Culture & Benefits

• Join a company that empowers organizations to create the best customer and employee experiences.
• Be part of a team of over 6,000 people globally who embrace empathy and cultivate collaboration.
• Enjoy great benefits and perks similar to larger tech companies.
• Have the independence to make a larger impact and take ownership of your work.
• Embrace the One hirify.global Values: Experience as a Service, Embrace Empathy, Fly in Formation, and Go Big.