Technical Support Specialist (AP Automation)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Technical Support Specialist (AP Automation): Supporting and troubleshooting applications in AP Automation, Capture, and Procurement with an accent on resolving complex application-related issues and ensuring stakeholder satisfaction. Focus on diagnosing technical problems, providing actionable solutions, and maintaining thorough documentation for continuous improvement.
Location: Hybrid in Cracow, Poland
Company
is a global leader in cloud-based spend management solutions, founded in Sweden in 2001, leveraging AI to simplify accounts payable.
What you will do
- Troubleshoot application issues within Capture, specifically focusing on eInvoice-related problems escalated from other departments.
- Support customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations.
- Stay up to date with new features and product developments to resolve issues efficiently.
- Maintain clear and thorough documentation of support cases, resolutions, and technical details.
Requirements
- Willingness to learn new tools and technologies as part of ongoing personal and professional growth.
- Proficiency in both Polish and English (spoken and written) required for communication with an international team and customers.
- A solid general understanding of technology and comfort with working in technical environments.
- Experience working with SQL, XML, and JSON.
- Strong analytical mindset with the ability to identify root causes of technical problems.
- A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support.
Nice to have
- Previous experience with AP Automation, Capture, Procurement, or other SaaS applications.
Culture & Benefits
- Great team with opportunities for career and professional development.
- Collaborative and meritocratic work culture with supportive leadership.
- Freedom to focus on what truly matters, whether transforming finance with AI or finding work-life balance.
- Diverse, global community where curiosity is celebrated and ideas matter.
- Values guide work: Connect, Question, Own.
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