Software Intern - Technical Support (AI)

TL;DR

Software Intern - Technical Support (AI): Providing remote technical support for zSystems Software, specializing in problem determination and source identification for various software tools. Focus on collaborating with support operations, diagnosing problems to resolution, and improving technical support procedures.

Location: Hybrid in Krakow, Poland

Company

hirify.global is a global technology and consulting corporation, renowned for its AI-powered, cloud-native software solutions and commitment to innovation.

What you will do

• Provide remote technical support for zSystems Software customers (e.g., Db2, IMS, CICS).
• Specialize in problem determination and problem source identification for software tools.
• Utilize technical and negotiation skills to prioritize and diagnose problems to resolution.
• Communicate action plans effectively to customers or hirify.global representatives.
• Recommend and implement improvements to existing technical support tools, procedures, and processes.

Requirements

• Active student status is required for this position.
• Self-motivated, proactive, and reliable with effective time management skills.
• Strong technical background in computer systems.
• Logical and analytical approach to problem-solving.
• English: B2 required (excellent communication skills, ability to speak and write).
• Willingness to learn about z/OS operating systems and related z middleware applications.

Nice to have

• Experience in a customer-facing role.
• Familiarity and/or experience with installing and configuring z/OS products (Unix System Services, RACF, TCP/IP).
• Knowledge of JCL and various subsystems (e.g., Db2, CICS, IMS, WebSphere Liberty, MQ).

Culture & Benefits

• Opportunities for continuous learning and career development.
• Work in an environment with continuous trust and support.
• Encouraged to be courageous and experiment daily.
• Team-focused approach that values different perspectives.
• Commitment to being a responsible technology innovator.
• An equal-opportunity employer that values diversity.

Hiring process

• Discuss location requirements with the recruiter after application submission.