Mid-Level Technical Writer (AI)

TL;DR

Mid-Level Technical Writer (AI): Producing high-quality customer-facing documentation that supports the successful use of AI products and scales with the company. Focus on delivering clear, accurate, and user-focused documentation for frequent product releases, aligned with established terminology and style guidelines.

Location: Remote

Company

hirify.global is the leading agentic AI platform for enterprise customer experience.

What you will do

• Own and maintain documentation for multiple product areas from planning through release.
• Partner with product managers and engineers to develop an in-depth understanding of product features, workflows, and technical constraints.
• Write and update release notes, feature documentation, and user guides in support of weekly product releases.
• Ensure documentation is accurate, current, and aligned with established terminology, style, and audience guidelines.
• Incorporate feedback from internal teams and customers to continuously improve documentation quality and clarity.
• Support release readiness by tracking documentation needs across active product changes.

Requirements

• 2-5 years experience as a technical writer, with demonstrated ownership of product documentation.
• Experience writing docs for enterprise software products, preferably for B2B SaaS.
• Strong structured writing skills, with the ability to present complex information clearly and concisely.
• Ability to apply established documentation standards, templates, and terminology consistently.
• Ability to work independently in a fast-paced, release-driven environment.
• Excellent written and verbal communication skills in English.

Culture & Benefits

• hirify.global is an equal opportunity employer committed to diversity in the workplace.