Technical Writer

TL;DR

Technical Writer (Fintech): Creating, developing, and maintaining technical documentation including procedures, policies, processes, standards, and build/playbooks with an accent on user-centric content, Agile practices, and knowledge management. Focus on building rapport with subject matter experts, analyzing workflows, and fostering continuous improvement in documentation processes.

Location: Toronto, Canada (hybrid work model; eligibility to work in Canada required)

Company

hirify.global is Canada's leading fintech providing secure digital payments, identity verification, and fraud protection, facilitating over 20 million transactions daily.

What you will do

• Build rapport with subject matter experts to generate clear, accurate, up-to-date, user-centric technical documentation.
• Create, develop, and maintain procedures, policies, processes, standards, build and playbooks.
• Analyze processes to document workflows and guide creation of structured repositories for documentation.
• Review and update technical terms library and knowledge base; stay updated on industry trends.
• Foster continuous improvement in team processes and Agile practices; manage workload and priorities effectively.
• Develop and publish best practices for knowledge self-management and tool usage.

Requirements

• 5+ years of professional technical writing, editorial, or copywriting experience
• Degree in IT, Computer Science, Technical Communication, English, Communications, Journalism, or related
• Experience engaging with and extracting knowledge from technical subject matter experts
• General knowledge of technical disciplines (coding, software design, servers, databases, networks, cloud, certificates, middleware)
• Familiarity with ITSM practices like DevOps, DevSecOps, ITIL
• Eligibility to work for hirify.global in Canada in full-time capacity
• Excellent interpersonal, communication, presentation, and problem-solving skills; thrive in PCI and ISO27001 environment
• In-depth knowledge of Word, PowerPoint, Excel; strong time-management for end-to-end documentation

Nice to have

• Experience with knowledge management tools (Confluence, Lucidchart, MS Teams, SharePoint, ServiceNow Knowledge Base)
• Understanding of knowledge management practices

Culture & Benefits

• Generous vacation and wellness days
• Comprehensive employer-paid benefits coverage
• Market-leading employer-funded RRSP program
• Flexible hybrid work model
• 24/7 employee assistance program; pregnancy and parental leave top-up
• Charitable donation matching with United Way