Operations Manager (AI)

TL;DR

Operations Manager (AI): Develop and drive Data Services operations for Amazon's generative AI initiatives with an accent on service delivery, team performance, and process optimization. Focus on building a culture of accountability, managing annual expense budgets, and improving data associate experience.

Location: Must be based in London

Company

hirify.global is investing in generative AI and the responsible development and deployment of large language models across all its businesses, building speech and language solutions behind Amazon Echo and other Alexa-enabled products.

What you will do

• Develop and drive the overall direction, coordination, service delivery, and evaluation of Data Services operations activities.
• Set the vision, direction, and culture of teams by managing performance expectations and goals.
• Collaborate with internal partners to build input-focused operating plans and improve data associate experience.
• Develop, implement, or change processes as necessary to allow for accelerated scaling while managing cost.
• Implement bar-raising programs aimed at hiring and developing top talent and build career development road-maps.
• Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience, and People metrics.

Requirements

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or a technical field.
• Experience in people management and a management role in a technical/customer service/data operations environment.
• Experience in creating and contributing to strategic planning processes.
• Experience in managing cost centers and leading large teams to high levels of performance.
• Experience in developing future leaders and creating tailored succession plans.
• Experience as a project owner/sponsor for strategic step change initiatives.
• Experience working on MS Excel, analysing data, and presenting to senior management.

Nice to have

• Master's degree.
• Experience in leading speech data operations.
• Demonstrated passion and obsession for customers while maintaining a lean, highly productive operation.
• Proven ability to think strategically but stay on top of tactical execution.
• Excellent verbal and written communication skills across all organizational levels.

Culture & Benefits

• Work in an ever-changing environment where every day brings ambiguously defined problems, new challenges, and new opportunities.
• Balance strategic thinking with detailed execution and solid cross-functional collaborative results-oriented work.
• Regular communication with senior management on project status and risks.
• Foster a work environment that respects and is responsive to the needs of a diverse staff.
• Amazon is an equal opportunities employer, believing passionately that employing a diverse workforce is central to success.