Operations Manager (AI)

TL;DR

Operations Manager (AI): Developing and driving the overall direction, coordination, service delivery and evaluation of Data Services operations activities with an accent on achieving site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics. Focus on developing and implementing processes to allow ADS to scale at an accelerated pace, while managing cost and without impacting customer experience.

Location: Must be based in London

Company

hirify.global is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses.

What you will do

• Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities.
• Set the vision, direction and culture of teams by managing performance expectations and goals, monitoring service levels, and ensuring teams meet performance targets.
• Collaborate with internal partners to build input-focused operating plans for achievement of key measures.
• Develop, implement, or change processes as necessary to allow ADS to scale at an accelerated pace, while managing cost and without impacting customer experience.
• Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics.
• Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer pain and data associate frustration.

Requirements

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field.
• Experience in people management.
• Experience in a management role in a technical/customer service/data operations environment.
• Experience of creating and contributing to strategic planning processes.
• Experience in managing cost center.
• Experience working on MS Excel, analysing data and presenting to senior management

Nice to have

• Experience that includes strong analytical skills, attention to detail, and effective communication abilities.
• Experience hiring and growing top talent.
• Master's degree.
• Experience in leading speech data operations.
• Demonstrated passion and obsession for customers while maintaining a lean, highly productive operation.

Culture & Benefits

• Inclusive culture empowers hirify.globalians to deliver the best results for customers.
• Decisions based on experience and skills.
• Passion to discover, invent, simplify and build is valued.