It Support Specialist

TL;DR

IT Support Specialist: Providing frontline helpdesk support for hardware, software, and network issues, ensuring prompt resolution of employee requests. Focus on improving support systems and processes by creating repeatable workflows and contributing ideas during IT team meetings.

Location: This role is based in our San Francisco office and requires five days per week on site.

Salary: $52.89 per hour + Offers Equity

Company

hirify.global is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Provide frontline helpdesk support for troubleshooting hardware, software, and network issues.
• Improve support systems and processes by creating and maintaining repeatable workflows.
• Participate in a scheduled helpdesk on-call rotation for priority incidents.

Requirements

• Bring strong technical expertise in macOS (with working knowledge of Windows as a plus), identity and device management (Azure AD, Jamf, Intune), and enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products.
• Demonstrate excellent written and verbal communication skills.
• Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement.
• Show precision and attention to detail in your work.
• Possess a customer-first mindset and the ability to clearly explain technical details to diverse audiences.

Culture & Benefits

• Belief that artificial intelligence has the potential to help people solve immense global challenges.
• Strive for the upside of AI to be widely shared.
• Committed to providing reasonable accommodations to applicants with disabilities.