Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Building and integrating AI solutions to transform customer experience for senior customer stakeholders with an accent on strategic planning, automation audits, and training programs. Focus on diagnosing operational gaps, challenging existing processes for AI-first workflows, and driving measurable business outcomes.

Location: Remote, but working in North American time zones is a must. Travel for in-person customer workshops and training sessions may be required.

Company

hirify.global creates an operating system of AI agents that learn, remember, and act across every customer touchpoint, transforming how businesses connect with their customers.

What you will do

• Partner with CX leaders to design AI transformation roadmaps, diagnose blockers, and reimagine workflows for an AI-first world.
• Own relationships with key accounts, balancing quick wins with strategic long-term initiatives.
• Lead Automation Workshops, AI Manager Training sessions (virtual and in-person), and conduct automation audits on live customer environments.
• Perform systematic QA on automations, review conversation data, and identify optimization opportunities.
• Identify high-value automation opportunities, prioritize by business impact, and own measurable outcomes like CSAT improvement or cost reduction.
• Collaborate across functions (Product, Engineering, CX teams) to translate customer insights into actionable feedback and scale service offerings.

Requirements

• 3+ years in a technical role involving customer interactions at a high-growth SaaS company (e.g., Technical Account Management, Solutions Engineering).
• Excellent project management skills, able to manage multiple customer engagements simultaneously.
• Solid understanding of CX workflows, pain points, metrics, and tools, with experience in enterprise CX platforms (Zendesk, Gorgias, Kustomer).
• Comfortable advising CX leaders on organizational design, process optimization, and transformation strategy.
• Working in North American time zones is a must.
• Comfortable with automation logic, conversation flows, prompt design, and low-code automation/AI platforms.

Nice to have

• Customer operations experience, preferably in e-commerce or omnichannel support.
• Hands-on experience with conversational AI platforms.
• Background in professional services, consulting, or advisory roles.
• Experience training or enabling partner/BPO networks.
• Understanding of e-commerce platforms and integrations.

Culture & Benefits

• Meaningful impact on product and company in a globally distributed team.
• Opportunity for equity or stock grants.
• Learning budget to support professional growth.
• Premium AI accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) and a quarterly budget for new tools.
• Emphasis on curiosity, customer obsession, ownership, direct feedback, and building relationships.
• Tackle unsolved problems and redefine customer experience with AI.