Strategic Engagement Manager (Travel)

TL;DR

Strategic Engagement Manager (Travel): Own strategic account success and drive AI transformation for enterprise travel customers with an accent on delivering measurable business impact and orchestrating cross-functional teams. Focus on managing complex stakeholder environments, translating AI ambition into actionable roadmaps, and expanding business opportunities.

Location: Must be based in Berlin or Munich offices

Company

hirify.global is a fast-growing startup specializing in Generative AI and SaaS platforms for Conversational AI in customer service, with offices in Berlin, Munich, and New York.

What you will do

• Lead delivery and success for key travel enterprise customers, managing timelines, risks, and execution plans.
• Define and track success metrics such as automation rate, CSAT impact, and cost savings.
• Coordinate cross-functional teams including Product, Engineering, AI, and partners to ensure aligned priorities and momentum.
• Translate executive vision into actionable roadmaps bridging business and technical teams.
• Identify expansion opportunities and collaborate with Sales to grow revenue.
• Represent hirify.global as a trusted AI transformation partner in the travel industry.

Requirements

• 4–6 years experience in enterprise SaaS, consulting, customer success, or solution delivery.
• Must be located in Berlin or Munich offices.
• Strong project and stakeholder management skills with data-driven communication.
• Comfortable engaging with Directors and VPs and managing complex multi-stakeholder environments.
• Understanding of APIs, integrations, and enterprise systems without coding requirements.
• English proficiency at least B2 level.

Nice to have

• Background in travel, mobility, marketplaces, AI/automation platforms, or fast-scaling SaaS.

Culture & Benefits

• Diverse team with flat hierarchies and collaborative culture.
• Immersive onboarding experience in Berlin.
• Competitive compensation and equity package.
• Flexible working hours, unlimited PTO, and travel opportunities.
• Training and development budget for professional growth.
• Health insurance and wellness memberships.
• Regular team events and social activities.

Hiring process

• Recruiter screening.
• Manager interview.
• Expert interviews.
• Bar Raiser interview.