Senior Service Designer

TL;DR

Senior Service Designer: Delivering high profile digital products and services for UK's largest companies and public sector organisations with an accent on user, technical and business operations. Focus on building solutions that meet user needs, deliver business impact and benefit society.

Location: Leeds, United Kingdom

Company

hirify.global is one of the fastest growing technology companies, disrupting the marketplace and revolutionizing the way businesses operate.

What you will do

• Deliver high profile digital products and services for some of the UK’s largest companies and Public Sector organisations.
• Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams.
• Analyse user needs and business objectives in highly complex service areas.
• Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end.
• Lead on design workshops and design sprints with the team, senior stakeholders and users.
• Rapidly design and test digital prototypes with users.

Requirements

• Experienced service designer with the ability to lead and coach team members to deliver outstanding digital services.
• Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments.
• Work in agile, multi-disciplinary delivery teams and have experience delivering new services as part of large and complex transformation projects.
• Adept at building strong client relationships and working collaboratively across teams and organisations to deliver challenging projects to tight timescales.
• Work with technical and business stakeholders and communicate complex business and technical challenges clearly for both audiences.
• Know how to manage stakeholder expectations, set direction and navigate difficult discussions.

Culture & Benefits

• Hybrid working model with some flexible working.
• 25 days’ holiday.
• Private Medical Health care via Vitality.
• Pension contribution, Life Assurance.
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle.