Customer Success Manager (Cybersecurity, German-speaking)

TL;DR

Customer Success Manager (Cybersecurity, German-speaking): Scaling success programs for commercial customers in EMEA, primarily German-speaking regions, with an accent on hybrid engagement, product adoption, and long-term retention. Focus on designing scalable success plans, conducting health reviews, and collaborating cross-functionally to achieve measurable customer outcomes.

Location: Hybrid, based in EMEA, primarily German-speaking regions (e.g., Germany). Candidates residing within 45 miles of a hirify.global office will follow a hybrid work model (three days onsite, remaining days remote).

Company

hirify.global is a fast-growing cybersecurity startup focused on protecting enterprise identity systems, recognized as a great place to work and a leader in the cybersecurity industry.

What you will do

• Manage a broad portfolio of commercial customers in EMEA, primarily in German-speaking regions.
• Engage directly with customers at critical points to ensure value realization.
• Design and execute scalable success plans using playbooks, automation, and content delivery.
• Build and iterate on commercial success programs to improve time-to-value, adoption, and retention.
• Conduct periodic health reviews and performance check-ins; track engagement through defined KPIs.
• Collaborate with Product and Technical teams to escalate issues, share feedback, and influence the roadmap.
• Partner with Sales to support expansion and upsell opportunities.

Requirements

• 2+ years in a Customer Success, Account Management, or related role.
• Fluent in German and English (spoken and written).
• Strong aptitude to develop and maintain a deep understanding of hirify.global solutions and Microsoft technologies like Active Directory and Azure AD.
• Experience working in a scaled/digital Customer Success environment or supporting a large customer base.
• Demonstrated success in driving adoption and customer outcomes at scale.
• Ability to understand and clearly explain technical cybersecurity data to both technical and non-technical audiences.

Nice to have

• Familiarity with identity, cybersecurity, or IT infrastructure (Active Directory, Azure AD, etc.).
• Experience with tools like Salesforce, Gainsight.

Culture & Benefits

• Be part of a global team on the front lines of cybersecurity innovation.
• Work in an environment that celebrates curiosity, integrity, and initiative.
• Opportunities for growth and professional development.
• Emphasis on a healthy balance between work and life.