Customer Account Manager (SaaS)

TL;DR

Senior Customer Account Manager (SaaS): Driving renewal and expansion sales cycles for an AI-powered customer engagement platform with an accent on maximizing contract value and ensuring customer satisfaction. Focus on developing strategic account plans, proactively introducing new products, and mapping complex global customer accounts to identify expansion opportunities.

Location: Remote (US)

Salary: $110,000–$140,000 USD

Company

hirify.global is a leading AI-powered customer engagement platform helping brands create dynamic, individualized experiences at scale.

What you will do

• Drive the full renewal and expansion sales cycle, including pipeline, pricing, forecasting, and deal closure.
• Develop strategic account plans aligned with hirify.global's goals and customer objectives.
• Proactively introduce new products, channels, and services tailored to customer needs.
• Execute win/win renewal negotiations to maximize contract value and protect client relationships.
• Collaborate with internal teams to ensure a seamless customer experience.
• Map global, multi-brand customer accounts to identify new business units, regions, and use cases for expansion.

Requirements

• At least 6 years of SaaS sales and account management experience closing recurring revenue deals with Enterprise customers.
• At least 3 years of experience selling to existing customers and driving successful contract renewals.
• Exceptional technical aptitude to understand and communicate product benefits to diverse audiences.
• Demonstrated strategic mindset for mapping and understanding complex organizational structures.
• Ability to connect hirify.global's product capabilities with specific marketing challenges.
• Proven track record as a closer, confident in discussing value and pricing.

Nice to have

• Technical degree (e.g., Computer Science, Engineering).
• MBA.
• Familiarity with enterprise email marketing or marketing automation solutions.
• Experience with MEDDPICC, Value Selling, or Command the Message methodologies.

Culture & Benefits

• Paid parental leave and flexible PTO.
• Competitive salaries, meaningful equity, and a 401(k) plan.
• Medical, dental, vision, and life insurance.
• Balance Days (additional paid holidays).
• Fertility & Adoption Assistance and Paid Sabbatical.
• Monthly Employee Wellness and Professional Development allowances.
• Complete laptop workstation.