Senior Named Customer Engineer (UKI)

Location: Hybrid, London, UKI. Travel may be required up to 20–50% for customer meetings, conferences, industry events, and in-person collaboration. Candidates progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.

Company

hirify.global operates a global network that protects and accelerates Internet applications through performance, security, and reliability services.

What you will do

• Lead technical discovery, validation, proof-of-concept planning, architectural presentations, diagrams, and demonstrations with enterprise customers.
• Map customer infrastructure and requirements across DNS, CDN, Zero Trust, network security, Workers, and related hirify.global solutions.
• Guide onboarding and adoption by designing migration blueprints, configuration best practices, deployment strategies, and technical health plans.
• Act as a trusted technical advisor throughout onboarding, renewal, and expansion while identifying deployment risks and integration bottlenecks.
• Carry a variable quota, support account growth, lead technical QBRs, and connect platform capabilities with business value for executive stakeholders.
• Use AI agents, LLMs, internal platforms, and automation to streamline RFP responses, sandbox provisioning, telemetry monitoring, and documentation.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
• Ability to design and clearly explain complex enterprise network and security architectures.
• Strong communication, presentation, stakeholder management, consultative, and business-value translation skills.
• Experience in a quota-carrying or revenue-aligned environment, with understanding of SaaS metrics and enterprise sales cycles.
• Demonstrated depth in at least three areas including Internet fundamentals, security, performance, AI proficiency, coding and scripting, or developer platforms.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice to have

• Experience creating technical workshops, code samples, documentation, or developer onboarding programs.
• Knowledge of LLM orchestration, RAG architectures, and model-access controls.
• Understanding of PCI DSS, HIPAA, or SOC 2 requirements.
• Background with hyperscalers, digital-native companies, distributed systems, or startups.

Culture & Benefits

• Mission focused on protecting and improving the free and open Internet.
• Culture of curiosity, iteration, practical problem-solving, and sharing improvements across teams.
• Use of AI as a partner for faster delivery and workflow automation.
• Equal opportunity employer with reasonable accommodations available during the application process.
• Any offer may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.