Senior Community Manager

TL;DR

Senior Community Manager: Leading and evolving the customer community for a Digital Adoption Platform across multiple channels, programs, and touchpoints with an accent on content, engagement, and cross-functional alignment. Focus on designing user-generated content initiatives, fostering peer-to-peer learning, and leveraging insights to improve community impact.

Location: Hybrid in Raleigh, United States

Salary: $125,000–$140,000 OTE (including salary and variables)

Company

hirify.global, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable businesses to fully harness technology and maximize digital assets.

What you will do

• Own hirify.global World as the core community platform, managing content, engagement, and overall experience.
• Design and execute community programs, including events, learning moments, campaigns, and advocacy initiatives.
• Connect community efforts across various channels to create a cohesive customer experience.
• Lead user-generated content initiatives to elevate customer voices and encourage peer-to-peer sharing.
• Partner with Customer Success, Product, Education, Marketing, Support, and SAP teams to drive shared investment in the community.
• Align community initiatives with corporate priorities while staying deeply rooted in customer needs and feedback.

Requirements

• Experience managing or scaling a customer community or engagement program across multiple channels.
• Hands-on experience owning a community platform (Salesforce Community preferred; Khoros a plus).
• Strong understanding of community as a strategic customer engagement motion.
• Proven ability to design and execute virtual customer events and user-generated content initiatives.
• Ability to influence cross-functional teams and drive alignment without direct authority.
• Analytical mindset with excellent communication skills, making complex ideas approachable.

Culture & Benefits

• Hybrid work arrangement for a blend of remote and onsite collaboration.
• Supportive culture fostering professional development and continuous learning opportunities.
• Wellness@hirify.global program with quarterly reimbursements, BrightBreaks, and an annual Wellness Month.
• Comprehensive health coverage options tailored to regional standards.
• Generous annual leave policy and RefreshMe Days to support work-life balance.
• Robust retirement contributions.