Manager, Enterprise Account Manager

TL;DR

Manager, Enterprise Account Manager: Building and leading a customer expansion strategy with an accent on defining organizational structure, processes, and KPIs for rapid scale. Focus on recruiting, training, and mentoring a high-performing Account Management team and developing upsell/cross-sell playbooks for the enterprise segment.

Location: Remote (United States and Canada). Company has hubs in San Francisco and Toronto.

Salary: $144,000–$240,000 (OTE)

Company

hirify.global is a fast-growing vertical SaaS company leveraging AI to close the justice gap, empowering personal injury lawyers and victims to get the justice they deserve.

What you will do

• Define and implement Account Management organizational structure, processes, and KPIs to support rapid scale.
• Operate effectively in ambiguity and create structure where none exists as a strategic builder.
• Recruit, train, mentor, and manage a team of high-performing Account Managers, fostering excellence and customer advocacy.
• Develop and standardize upsell/cross-sell playbooks for the enterprise segment.
• Collaborate cross-functionally with Sales, Product, and Customer Success to ensure seamless customer experience and advocate for client needs.

Requirements

• 4+ years of experience in Account Management or Customer Success, with 2-3 years in a management or leadership role at a B2B SaaS company.
• Proven track record of building and scaling a successful Account Management team in a high-growth, early-stage environment.
• Exceptional leadership, coaching, and talent development skills.
• Demonstrated ability to develop and execute complex account strategies and consistently exceed revenue targets.
• Self-starter mentality with the ability to take ownership and drive initiatives independently.

Culture & Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.