Scaled Customer Activation Manager (Bill Pay Specialist)

TL;DR

Scaled Customer Activation Manager (Bill Pay Specialist): Own the activation and growth of clients leveraging hirify.global’s Bill Pay tool with an accent on building and refining the program, defining the implementation motion, and shaping how hirify.global activates and supports Bill Pay users at scale. Focus on automating and streamlining onboarding to increase coverage and improve efficiency.

Location: Remote (US)

Salary: $93,600 - $202,125

Company

hirify.global is a financial operations platform designed to save companies time and money.

What you will do

• Become an expert in hirify.global’s Account Payable (Bill Pay) and Procurement products and drive efficient, thorough onboarding of new customers at scale.
• Directly own a book of micro-SMB and SMB customers through 1:1 onboarding, while supporting peers in deploying Bill Pay successfully.
• Ensure customers are fully onboarded to hirify.global within 60 days and under two calls, delivering a smooth, structured activation experience.
• Balance multiple priorities across implementation, follow-up, troubleshooting, and proactive outreach.
• Partner closely with Product to ensure customer insights, feedback, and pain points are surfaced, reviewed, and prioritized.
• Identify opportunities to automate and streamline onboarding to increase coverage and improve efficiency.

Requirements

• Minimum 3 years of experience in customer success, account management, technical consulting, or product operations.
• Exceptional project management, organization, and time management skills.
• Excellent verbal and written communication abilities.
• Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds.
• Strong desire to become a product expert—understanding not just how hirify.global works, but why it was built the way it was, and communicating that effectively.
• High adaptability and comfort operating in a fast-paced, constantly evolving environment.

Nice to have

• Experience working with accounting partners, Private Equity, or Venture Capital.
• Experience contributing to the development or scaling of new teams or programs.
• Familiarity with accounting systems such as QuickBooks Online, NetSuite, Sage, or Microsoft Dynamics.
• Experience in financial services sales.
• Background in high-growth startups.

Culture & Benefits

• 100% medical, dental & vision insurance coverage for you.
• 401k (including employer match on contributions made while employed by hirify.global).
• Flexible PTO.
• Wellness stipend.
• Parental Leave.
• Relocation support to NYC or SF (as needed).