Seo Customer Success

TL;DR

Seo Customer Success (Customer Support): Own the critical phase of customer lifecycle by onboarding, leading SEO and AI-driven growth strategies, and converting pilots into long-term contracts with an accent on customer outcomes and momentum. Focus on consultative engagement, translating performance metrics into business impact, and managing multiple accounts in a fast-paced environment.

Location: Remote - South America with required overlap 8am to 12pm PT. Work visa sponsorship is not provided.

Company

hirify.global builds a modern growth engine for marketing teams combining AI workflows with expert support to drive organic growth, serving high-growth startups and industry leaders.

What you will do

• Own customer onboarding and convert initial engagements into long-term contracts.
• Lead customer strategy focused on SEO, content, and AI visibility outcomes.
• Manage regular customer meetings and day-to-day communication.
• Translate performance metrics into clear business impact.
• Collaborate with editors and specialists to ensure quality execution.
• Identify renewal and expansion opportunities and support sales efforts.

Requirements

• 4–7 years experience in customer success, engagement management, or consulting.
• Strong background in SEO, content strategy, and performance marketing.
• Proven ability to manage customer relationships and drive renewals.
• Experience with growth-stage or enterprise marketing teams.
• Must have legal authorization to work in country of residence; no visa sponsorship.
• Must be located in South America with required time zone overlap.

Culture & Benefits

• Fully remote work with support for home office setup.
• Flexible time off recognizing local holidays.
• AI-forward culture with access to training and mentorship.
• Support for external conferences and industry events.
• Collaborative, feedback-driven environment emphasizing clear communication.