Onboarding And Migrations Specialist

TL;DR

Onboarding and Migrations Specialist: Supporting international growth by onboarding European clients and managing their migrations to the hirify.global platform with an accent on cultural awareness and customer obsession. Focus on ensuring a seamless transition, providing culturally appropriate support in French, German, and Spanish-speaking markets, and resolving migration issues specific to European markets.

Location: Must reside in Spain, France, or Germany and be able to work in Central European Timezone.

Company

hirify.global is a cutting-edge booking and communications platform for experience-based businesses, catering to yoga and pilates studios, gyms, dance schools, salons and spas, golf facilities, swim schools, and more.

What you will do

• Guide new European clients through the onboarding process, providing culturally appropriate support and resources in their preferred language.
• Oversee the migration process as customers' primary point of contact across European markets.
• Oversee accurate migration of data from clients' previous platforms to hirify.global, while being mindful of European data protection regulations and local business practices.
• Conduct all client interactions in French, Spanish, and/or English as needed, regularly communicating with clients throughout migration.
• Identify and resolve issues that arise in the migration process specific to European markets.
• Conduct training sessions and providing ongoing support to clients, ensuring they fully utilize hirify.global features and benefits to best support their businesses within their local market context.

Requirements

• Fluency in French, Spanish, and English (written and verbal communication).
• Proven success in a similar customer-facing role, ideally in a software or technology company.
• Very solid proficiency in Excel + Google Sheets, data management tools, and CRM systems.
• Experience working with large data sets; strong understanding of data migration processes and best practices.
• Exceptional multilingual communication skills; ability to communicate complex technical information to diverse international audiences.
• Strong cross-cultural interpersonal skills; can build trust, rapport, and positive relationships with customers from different cultural backgrounds.

Nice to have

• Personal or professional experience in the customer verticals we serve (fitness, yoga, wellness, classes, etc.).
• Experience working and managing projects remotely across multiple countries.
• Knowledge of additional European languages (Italian, Dutch, etc.).
• Previous experience supporting international business expansion or localization efforts.

Culture & Benefits

• Flexible vacation policy - we encourage you to take time for yourself, whether it be a vacation, mental wellness day, etc.
• Opportunity to play a key role in hirify.global's European expansion and work with diverse, international clients and contribute to global growth.
• Remote-first company backed by Y Combinator (Summer 2020).