Customer Onboarding Specialist (French)

TL;DR

Customer Onboarding Specialist (French): Guiding new customers through hirify.global account setup and training, ensuring proper utilization of the software with an accent on understanding customer objectives and providing consultative support in English and French. Focus on driving product adoption, upgrades, and gathering customer feedback for product improvements.

Location: Remote

Company

hirify.global is a fast-growing scale-up company leading the vacation rental industry, empowering property owners and managers worldwide to efficiently manage and grow their business through technology.

What you will do

• Onboard new customers by assisting them in setting up their hirify.global accounts and training them on the system via phone calls and screen sharing in English and French.
• Understand customer objectives and potential to correctly set up their accounts and assist them during the customer journey.
• Provide a consultative approach to customers to ensure proper utilization of hirify.global.
• Analyze the customer base and work proactively with your pipeline of customers to improve adoption of hirify.global’s suite of products and drive upgrades or upsells.
• Gather customer feedback regarding possible bugs, improvements, and new functionalities, passing it along to the Product team.
• Work together with other departments (Sales, Support, Product, etc.) to maximize value for customers.

Requirements

• 1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree.
• Tech savvy with the ability to fully understand our software.
• Native/Near native level of English and French.
• Experience negotiating and handling commercial conversations with customers in a consultative manner.
• Ability to manage multiple accounts at the same time.
• Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way.
• Excellent organization skills and detail oriented.
• Fast learner and capable to keep up with a fast-growing environment.

Nice to have

• Experience in the vacation rental software industry is preferred.
• Any other European languages would be an asset.

Culture & Benefits

• Freedom to work from home.
• Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
• Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist).
• Flexible Remuneration plan.
• Home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
• Free Spanish classes.
• Referral program that offers paid compensation.
• Great culture & working environment with an international team of over 60 different nationalities.