Customer Operations Analyst (Fintech)

TL;DR

Customer Operations Analyst (Fintech): Delivering fast, reliable, and high-quality support to global customers and partners of hirify.global. Focus on solving problems, communicating clearly with customers, and contributing feedback to improve the overall customer experience.

Location: Remote (Mexico)

Company

hirify.global is a unified payments platform for digital currency, making it easy for anyone to buy, sell, swap, and pay in digital currencies.

What you will do

• Provide timely, high-quality support to hirify.global customers and partners across multiple channels such as email and Slack.
• Investigate customer issues, identify root causes, and resolve problems ensuring a smooth and professional customer experience.
• Accurately document customer interactions and case details within support tools and CRM systems.
• Collaborate with internal teams to resolve escalations and operational issues impacting customers.
• Identify recurring customer issues and share insights that help improve support workflows, documentation, and the overall customer experience.

Requirements

• 1+ years of experience in Customer Support, Customer Success, or Operations roles within technology-driven companies.
• Experience working in fast-paced environments such as FinTech, Crypto, Web3, or Consumer Technology is preferred.
• Strong written communication skills and the ability to clearly explain complex issues to customers.
• Highly organized and detail-oriented, with the ability to manage multiple support cases simultaneously.
• Comfortable learning new tools, systems, and products quickly in a rapidly evolving environment.

Culture & Benefits

• Hybrid working schedule: Work fully remotely.
• Unlimited holidays: Choose when to work and when to switch off.
• Equity package: All employees have ownership at hirify.global.
• Annual training budget: Support for your training journey.
• Home office setup allowance: Create the home office of your dreams.
• Remote working allowance: Extra allowance for utilities for fully remote workers.