Customer Support Representative (Bilingual French & English)

TL;DR

Customer Support Representative (Bilingual French & English): Providing exceptional customer service to auto repair shops with an accent on solving problems and building strong relationships. Focus on addressing customer inquiries, managing workload efficiently, and recommending effective platform utilization.

Location: Remote (Canada/Eastern Time Zone)

Salary: USD $20-$25/hour

Company

hirify.global is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.

What you will do

• Learn about the hirify.global product suite and the automotive industry.
• Use a relationship-based approach to deliver best-in-class service to customers.
• Gather necessary auto shop information, fulfill their needs, and educate them to prevent future contacts.
• Respond to auto shop complaints and service-related inquiries professionally and compassionately.
• Maintain workload, assigned schedule, and attendance standards effectively.
• Ensure business-related items are communicated successfully and professionally both internally and externally.

Requirements

• Must be able to work Eastern time zone hours Monday through Friday
• 1-3 years of customer support experience, preferably in a high-volume call center.
• Fluent in both English and French.
• Clear, professional, friendly, and informative communication style.
• Enjoy creative problem-solving and experiencing new challenges.
• Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity.

Nice to have

• Enthusiasm to work evening or weekend shifts.
• Experience in hospitality, automotive industry, call center, or fast-paced startup.
• Ability to take direction from peers and managers.
• The ability to speak Spanish is a plus.
• Appreciation for cars and familiarity with the automotive industry.

Culture & Benefits

• Medical, dental, vision, and life insurance benefits available.
• Short-term and long-term disability coverage.
• Employee assistance program.
• Reimbursement for a personal health and wellness membership.
• Flexible time off - take the time off you need!
• Matching donations for approved charitable organizations.