Support Specialist

TL;DR

Support Specialist: Providing high-quality technical and customer support for global SaaS and hardware clients with an accent on problem-solving, information research, and maintaining security protocols. Focus on creating positive customer experiences through efficient communication and precise handling of user inquiries via multiple channels.

Company

hirify.global is a global Support-as-a-Service leader partnering with major tech brands to provide secure, world-class customer support solutions.

What you will do

• Communicate with customers via chat, email, and phone to resolve issues and provide high-quality service.
• Conduct fast and thorough research using public sources to gather necessary information for solving inquiries.
• Ensure rapid, empathetic, and professional responses to create positive customer experiences.
• Maintain strict information security standards while handling confidential data.
• Collaborate within a multicultural community and share knowledge to improve service standards.

Requirements

• Turkish: C2 level proficiency required.
• English: B2 level proficiency required.
• Experience interacting with customers in online or offline settings.
• Ability to explain complex concepts clearly and concisely.
• Strong research skills and detail-oriented mindset.
• Ability to multitask and maintain focus in a fast-paced environment.

Nice to have

• Experience using CRM systems.
• Experience handling bookings on platforms like Booking.com or Skyscanner.

Culture & Benefits

• Flexible working hours with potential adjustments for studies or personal needs.
• Compensation in USD with performance-based and referral bonuses.
• Paid, intensive onboarding and professional training.
• Opportunities for career growth into management or more complex roles.
• Supportive, multicultural work environment focused on long-term collaboration.