Technical Account Manager (Data Storage)

TL;DR

Technical Account Manager (Data Storage): Managing 2-3 large and several smaller customer accounts post-sale, acting as the primary technical point of contact and advocate for hirify.global's Universal Storage platform. Focus on proactive monitoring, hands-on troubleshooting, managing installations and upgrades, and driving customer success and feature adoption.

Location: Fully remote.

Company

hirify.global is a fast-growing infrastructure company disrupting the industry with its revolutionary Universal Storage platform.

What you will do

• Manage 2-3 large and several smaller customer accounts post-sale, serving as the 'one-hand-to-shake' technical contact.
• Lead and coordinate regular business review meetings with customers.
• Proactively monitor customer environments and triage technical issues, engaging Support and Engineering when necessary.
• Perform hands-on tasks, including collecting logs to assist troubleshooting and conducting system upgrades.
• Advocate for customers by tracking and submitting bugs and feature requests to Engineering.
• Advise customers on best practices and manage ongoing pain points and escalations.

Requirements

• Experience in enterprise IT infrastructure, networking, and storage.
• Working experience with common Linux system administration tasks and Linux OS.
• Knowledge of networking and working experience with network configurations and troubleshooting on Linux.
• Ability to travel around 20% of the time.
• Excellent written and verbal communication and presentation skills.
• Self-starter with the ability to manage your own time effectively.

Nice to have

• In-depth knowledge and hands-on experience with storage, S3, and high-performance computing.
• MS or B.Sc. in Computer Science, Computer Engineering, Electrical Engineering, or related fields.

Culture & Benefits

• Be part of a growing global and fully remote company.
• Opportunity to make a real impact at a pivotal time in company growth.
• Join a team that values continuous improvement and collaboration.
• Work in a customer-obsessed culture, building trust and handling escalations calmly.
• Contribute to internal programs to help the Customer Success organization scale.