Customer Success Manager

TL;DR

Customer Success Manager (Mid-Market): Guiding customers through their security and compliance journeys with hirify.global's specialized solutions, focusing on post-sales activities, driving renewal and expansion, and acting as a trusted advisor. Focus on becoming a product expert in hirify.global's platform and influencing product strategy to drive adoption and retention.

Location: Hybrid in Dublin, Ireland

Company

hirify.global is a trust management platform that helps businesses earn and prove trust by continuously monitoring and verifying security and compliance.

What you will do

• Lead post-sales activities for customers through onboarding, implementation, and renewals.
• Partner with Account Managers to drive renewal and expansion opportunities.
• Act as the voice of the customer within hirify.global to influence strategy and product priorities.
• Serve as the point of contact, driving customers to achieve specific business outcomes on their timelines.
• Become a product expert on hirify.global's platform, compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP), Trust Reports, and Risk Management solution.
• Provide insightful technical answers and recommend efficient compliance strategies using the platform.

Requirements

• 6+ years of experience in Customer Success at a SaaS company.
• Extensive experience with high-end exposure to C-level executives.
• Proven track record of long-term customer retention and hitting retention targets.
• Technical competency to understand hirify.global’s software and build relationships with highly technical customers.
• Clear and thoughtful communication skills, with strong critical thinking ability.
• English: B2 required.

Nice to have

• Experience working in the security or compliance industry.
• Enthusiasm for making a large impact early on at a start-up.
• Openness to using AI to amplify skills and strengthen work, demonstrating curiosity and sound judgment.

Culture & Benefits

• Industry-competitive salary and equity.
• 100% covered medical, dental, and vision benefits with dependents coverage.
• 16 weeks paid Parental Leave for all new parents and health & wellness stipend.
• Remote workspace, internet, and mobile phone stipend.
• Commuter benefits for team members who attend the office.
• Pension matching, 25 days of Annual Leave, and unlimited sick time.
• Virtual team building activities, lunch and learns, and other company-wide events.