Supply Partnership Manager

TL;DR

Supply Partnership Manager: Managing strategic delivery provider relationships and driving growth with a focus on performance, operational excellence, and streamlining operations. Focus on understanding integration nuances, identifying areas for improvement, and resolving integration challenges.

Location: Remote

Company

hirify.global is building the logistics infrastructure for the internet, offering solutions for checkout, courier management, customer engagement, and post-purchase experience.

What you will do

• Own strategic delivery provider relationships end-to-end, ensuring performance, growth, and operational excellence.
• Advocate for providers internally, partnering with product, engineering, and go-to-market teams.
• Become a product expert, understanding the hirify.global Platform to drive impact for providers.
• Understand integration nuances, identify improvements, and manage/troubleshoot integration challenges.
• Partner with the Merchant team and lead cross-functional initiatives.
• Leverage data to drive best practices and insights for performance improvement.

Requirements

• 5+ years in a customer-facing and technical role; experience with carriers/delivery partners is a plus.
• Proven success owning strategic relationships and driving growth and operational excellence.
• Strong technical fluency with APIs, integrations, debugging workflows, and collaboration with engineering.
• Experience advising product/engineering leaders and translating technical concepts into business outcomes.
• Strong analytical and problem-solving skills to diagnose root causes in complex systems.
• Demonstrated ability to master a product and use that knowledge to guide customers and shape feedback.

Nice to have

• Experience in last-mile logistics, supply chain, or complex B2B SaaS systems.
• Experience in high-growth startups or enterprise retail environments.
• Familiarity with API docs, observability platforms, SQL, Python, or engineering workflows.
• Background in consultative roles involving technical depth and commercial accountability.

Culture & Benefits

• Early-stage, well-funded startup with opportunity to directly impact the company and grow your career.
• Quarterly broader team on-sites to bond with teammates.
• Competitive compensation and opportunity for equity.
• Flexible paid time off.
• Health, dental, and vision insurance.