Customer Success Engineer (APAC)

TL;DR

Customer Success Engineer (APAC): Solving real-world problems at scale by partnering with Customer Success Managers and providing technical solutions for enterprise customers with an accent on technical implementation and turning complex challenges into repeatable solutions. Focus on architecting workflows, guiding integrations, and creating pragmatic workarounds to shorten time to value for customers.

Location: Expected to come into the office 3-days a week if based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, London, and New York. Must be based in Singapore.

Company

hirify.global is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations.

What you will do

• Unblock customers by identifying patterns and building solutions to prevent problems.
• Partner with Customer Success Managers to translate business objectives into technical realities, designing implementation paths.
• Build reusable assets such as technical guides, templates, and scripts to scale best practices across customers.
• Capture customer challenges and propose interim solutions to inform product roadmap discussions.
• Design pragmatic solutions, workarounds, and integrations to help activate customers.

Requirements

• 6-8+ years in a technical customer-facing role with a portfolio of built solutions.
• Strong foundation in Computer Science or Engineering.
• Experience with JavaScript and related technologies such as Node.js or TypeScript.
• Deep understanding of APIs, developer workflows, and modern DevOps practices.
• Proven ability to scope ambiguous problems and deliver working solutions quickly.
• Experience building technical collateral that scales - scripts, templates, automation tools.

Culture & Benefits

• Flexible schedule working with a collaborative team.
• Comprehensive benefits, including full medical coverage, flexible PTO, and wellness reimbursement.
• Wellness programs for physical and mental health.
• Frequent team-building events.
• Donation-matching program.
• Inclusive culture where everyone can be the best version of themselves.