Strategic Account Director (SaaS)

TL;DR

Strategic Account Director (SaaS): Partnering with impactful enterprise accounts to drive growth, retention, and strategic alignment with hirify.global's AI-driven solutions with an accent on on-site engagement, roadmap partnership, and revenue growth planning. Focus on cultivating deep customer relationships, understanding evolving goals, and advocating for customer needs to improve product offerings and achieve business outcomes.

Location: Must be based in Chicago, IL and be comfortable with weekly local travel within a two-hour drive

Salary: Up to $250K OTE; 60/40 split between base and variable compensation

Company

hirify.global is on a mission to close the justice gap using technology and AI, empowering personal injury lawyers and victims to get the justice they deserve.

What you will do

• Drive growth and retention by prospecting, developing, and closing upsell and cross-sell opportunities and contract renewals.
• Partner with hirify.global product and executive teams to develop and execute long-term success plans aligned with customer objectives and business outcomes.
• Lead a portfolio of 5-10 key accounts, ensuring they receive personalized, high-touch support and strategic guidance.
• Engage with clients on-site at least once a week to build trust and ensure alignment with their evolving goals.
• Advocate for customer needs internally, providing insights to product, finance, and engineering to improve offerings and align on goals.

Requirements

• 5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups.
• Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope.
• Skilled at working with every level of the business: executive stakeholders, operations leaders, contributors to understand their goals and deliver outcomes.
• Comfortable navigating ambiguity and taking ownership without needing constant direction.
• Excellent cross-functional communication, ensuring customer feedback is woven into product and service enhancements.
• Comfortable engaging with regular in-person meetings, drop-ins, trainings within a two hour drive.

Culture & Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.
• Flexible paid time off, sick leave, short-term and long-term disability.
• A home office stipend.
• 401(k) for US-based employees.
• Paid parental leave.