Senior AI & Experience Orchestration Director (AI)

TL;DR

Senior AI & Experience Orchestration Director (AI): Driving the adoption and sales of AI-powered customer experience solutions with an accent on strategic account planning, pipeline generation, and customer engagement. Focus on differentiating hirify.global in the market, developing AI use cases and pilots, and translating field insights into product and marketing strategies.

Location: Onsite in Paris, France

Company

hirify.global empowers organizations to enhance customer and employee loyalty and business outcomes through its AI-powered Experience Orchestration platform, hirify.global Cloud.

What you will do

• Partner with account executives and sales management to exceed AI portfolio sales targets through territory planning, pipeline generation, and forecasting.
• Drive adoption of hirify.global AI portfolio plays and programs in the field.
• Provide subject matter expertise to differentiate hirify.global and mentor account executives.
• Offer hands-on support for positioning, presentations, pricing, and proposals related to the AI portfolio.
• Lead customer workshops focused on developing AI use cases and pilots.
• Act as the voice of the customer and field for cross-functional teams (marketing, product, professional services).
• Identify priorities and use cases to develop AI opportunities.

Requirements

• 12+ years of relevant professional experience in Software / Cloud / AI.
• Strong subject matter expertise in AI and Pre Sales, with excellent written and oral communication skills.
• Proven experience in sales overlay or subject matter expert roles.
• Demonstrated expertise in AI-powered customer experience with an AI-First mindset.
• Ability to lead through influence, partnering collaboratively to drive outcomes.
• Strong coordination skills for developing and running AI Proof of Concepts.
• English and French language fluency required.

Nice to have

• Hands-on experience selling leading AI solutions within the customer experience / contact center market.

Culture & Benefits

• Embrace empathy and cultivate collaboration across a global team of over 6,000 employees.
• Act as strategic partners to colleagues and clients, connecting through authentic conversations.
• Work as team players, delivering results with assigned account executives, managers, and other colleagues.
• Empowered to make a larger impact and take ownership of work.
• Challenged to think and act boldly to deliver greater innovation and outcomes.