Customer Success Manager (Digital Learning)

Location: Remote, Michigan, United States

Salary: USD 43,800–63,266.66 per year

Company

hirify.global is a global science, education, and publishing company that develops digital learning solutions and supports knowledge-driven innovation.

What you will do

• Support faculty with implementing and integrating hirify.global digital solutions into courses.
• Assist with course setup, training delivery, fulfillment, and customer re-training.
• Monitor course usage and trends to identify retention and expansion opportunities.
• Collaborate with Digital Learning Executives and Account Managers on account reviews and retention strategies.
• Support pilot programs, platform follow-up, surveys, and customer communication.
• Maintain adoption and account data in Salesforce, review vendor reports, and support Inclusive Access updates.

Requirements

• Undergraduate degree.
• 1–3 years of experience in customer service, sales support, or technical product support.
• Experience supporting digital platforms and training users.
• Ability to present effectively in group and one-on-one settings.
• Basic understanding of customer success, retention strategies, financial analysis, and data analysis.
• Strong communication, organization, listening, execution, and customer service skills.

Culture & Benefits

• Remote full-time work in the United States.
• Meeting-free Friday afternoons for focused work and professional development.
• Opportunities for continual learning, internal mobility, community participation, and career growth.
• Competitive compensation and a comprehensive benefits package.
• Equal opportunity workplace with reasonable accommodation support for applicants with disabilities.