ServiceNow Administrator/Developer (SME)

TL;DR

ServiceNow Administrator/Developer (SME): Supporting IT service management strategy and system configuration for government operations with an accent on ITSM policy implementation, workflow design, and application development. Focus on configuring ServiceNow modules, building scoped applications, and providing technical expertise for high-security network environments.

Location: Must be based in or able to work in Washington, DC (Hybrid)

Salary: $155,000 - $165,000 Annually

Company

hirify.global is a technology services provider dedicated to delivering innovative IT solutions to government agencies to improve mission outcomes.

What you will do

• Guide ITSM strategy, planning, and service delivery to optimize operational efficiency.
• Design and configure ServiceNow modules, forms, and service portals.
• Administer ServiceNow applications, including security configurations and automated workflows.
• Develop queries, reports, and dashboards to support data-driven decision-making.
• Design and build scoped applications based on subject matter expertise.
• Collaborate effectively with remote teams and clients to deliver scalable solutions.

Requirements

• US citizenship required to obtain Top Secret clearance
• Minimum 8+ years of experience as a ServiceNow developer
• Comprehensive knowledge of the ServiceNow system architecture
• Proficiency in JavaScript, HTML, CSS, Jelly, HTTP, XML, REST, and SOAP
• Understanding of ITIL frameworks and best practices
• Strong communication and interpersonal skills

Nice to have

• ServiceNow Administrator or Developer Certification
• ServiceNow Certified Implementation Specialist
• ITIL Foundation Certification

Culture & Benefits

• Comprehensive health and wellness benefits
• Access to learning and development platforms with certification support
• Flexible work environment
• Internal mobility and career advancement opportunities
• Employee Assistance Program (EAP) and corporate discounts

Hiring process

• Virtual video interview with the hiring manager and team (camera required)
• Enhanced biometrics ID verification and comprehensive background check (7-year history)