TL;DR

ServiceNow Administrator/Developer SME (ServiceNow): Building and optimizing ITSM strategy and service delivery, designing and developing ServiceNow modules, forms, and scoped applications with an accent on efficiency, effectiveness, and robust system administration. Focus on implementing ITSM recommendations, developing custom solutions, and ensuring secure workflow configurations within the ServiceNow platform.

Location: Hybrid remote in Washington, DC, USA. US citizenship is required.

Salary: $155,000–$165,000 Annually

Company

%hirify_global% is a government IT contractor focused on delivering innovative IT services and solutions.

What you will do

Guide ITSM strategy, planning, and service delivery, contributing recommendations for policy and process improvements.
Design and develop queries, reports, and dashboards.
Configure ServiceNow modules, forms, and administer applications, including security and workflow configurations.
Design and develop scoped applications and a service portal.
Provide additional support based on subject matter expertise.

Requirements

US citizenship is required to acquire a Top Secret Clearance.
Bachelor's degree with 12+ years (or commensurate experience) in IT.
Minimum of 8+ years of experience as a ServiceNow developer.
Thorough knowledge of the ServiceNow System.
Experience with JavaScript, HTML, CSS, Jelly, HTTP, and XML.
Experience in REST and SOAP services.
An understanding of ITIL principles.
Strong communication skills (written and verbal), strong interpersonal skills, and a customer-centric attitude.

Nice to have

ServiceNow Administrator Certification.
ITIL Foundation Certified.
ServiceNow Developer Certifications.
ServiceNow Certified Implementation Specialist.

Culture & Benefits

Meaningful work and a collaborative team environment.
Access to Employee Assistance Program (EAP) and corporate discounts.
Learning & Development platform, including certification preparation content.
Training, Education, and Certification Assistance (for full-time employees).
Referral Bonus Program and Internal Mobility Program.
Flexible work environment and Pet Insurance.

Hiring process

Virtual video interview conducted via video with camera on and valid photo ID presented.
Enhanced Biometrics ID verification screening.
Background check, including criminal history, highest level of education, and employment history verification.