Account Manager Italy (SaaS)

TL;DR

Account Manager (SaaS): Responsible for growing hirify.global's customer base in Italy and developing relationships with existing trading customers, ensuring high satisfaction and retention. Focus on identifying market opportunities, delivering customer feedback to product development, and acting as an ambassador for hirify.global at industry events.

Location: Italy

Salary: Competitive salary with commission scheme

Company

hirify.global is Europe’s largest over-the-counter trading market venue for energy and environmental commodities.

What you will do

• Be responsible for and work closely with our existing portfolio of customers in the region and develop trusted relationships to engage them in the use of the platform
• Acquire a thorough understanding of their requirements to develop opportunities with our existing customers based on their needs and our platform offering
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Ensure high customer satisfaction and retention by identifying and resolving issues and driving engagement
• Work closely with our senior management to identify and acquire relevant national and international trading customers
• Act as a link between our existing trading customers and internal departments such as Product Development by delivering concise customer feedback.

Requirements

• 3-5 years successful experience in B2B, ideally SaaS and preferably within the energy space
• Proactive and creative team player focused on inspiring customer loyalty
• Hands-on attitude with a desire to take ownership of tasks and responsibilities
• Desire to work in a fast paced start-up and passion to work with digital products and services.
• Fluent in Italian plus excellent written and spoken English

Culture & Benefits

• A high-impact role with a strong focus on career growth and development
• A Personal Development Plan along with an allocated budget and 5 extra days off to further your personal & professional development.
• Entrepreneurial company culture with flat hierarchies and modern working practices
• State-of-the-art hardware (MacBook, iPhone) and software
• A diverse, international team that celebrates differences
• German classes